Our Shipping policy

We process all orders received on the same day. Weekend orders will be processed on the next working day.

Depending on stock levels, orders are usually dispatched within 1-2 working days of receiving your payment unless the product/s you purchased are on back order (see Orders section for details).

Which shipping company do you ship with?

We send all of our online orders (except Kennel Runs) by Australia Post's registered E-Parcel at a flat rate of $15.50. This includes insurance against loss of the package in transit and the ability to track the status of your package while in transit.

If you're ordering items such as Batteries(excluding PetSafe RFA67 Triple Pack) or Collar straps, please feel free to contact us on local call 1300 032 491 to arrange a cheaper postage price.

For more urgent deliveries, items can be dispatched via Express Post or Courier. Please email us if you are interested in using these shipping methods.

Bulky items/ Kennel Run

For Kennel Run and some of the larger pet doors, which cannot be accepted by regular postage, they will be sent via Road Freight with a courier company. The delivery time and cost of freight for these items will be dependent on your location. Our online, flat rate shipping charge of $15.50 does not cover the full cost of delivering a Kennel run. Please select the correct shipping option in the Kennel Run product page